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Wicked C.A.S. :: Information

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Terms & Conditions
TERMS & CONDITIONS

PLACING AN ORDER

I. By placing an order from Wicked C.A.S. via Website, Email, Phone, Fax, all Instant Messengers, standard mail, and forums, you agree to and accept all terms and conditions laid out on this page. Furthermore, you acknowledge that you are 18 years and older and agrees to all local, state, and federal laws of the use of such products sold.

II. All credit card orders must be shipped to the billing address of the card, absolutely no exceptions!



PAYMENT

I. We currently accept Visa, Mastercard, American Express, and Discover Card. We do not apply credit card surcharges on any retail order. To prevent fraud, we require that all orders be shipped to the billing address of the card holder. When an order is processed, your street number and zip code are entered into our credit card terminal. If the address and zip code do not match what your card issuing bank has on file, your order will be placed on hold. You will be contacted by one of our customer service representatives to either ask if your order can ship to the billing address or if you would like to add a temporary shipping address. Adding a temporary shipping address to your credit card can be done instantly, you simply need to call the ‘800’ number on the back of your card and tell the representative that you’d like to add another address to your file.

II. Mailing Payment: We accept verified funds such as Money Order or Cashier’s Checks as an alternate form of payment. We do not accept personal checks. Please contact us first so we can accurately quote you for the item(s) and shipping.  We will provide our mailing address at that time.

III. Wire Transfer: All wire transfers will have a $30 surcharge added to cover all Wicked C.A.S. bank expenses. Please call for Wicked C.A.S. banking information prior to ordering.

IV. All returned checks will be subject to a $30 fee.

V. No sales tax for customers inside or outside the state of New Hampshire. 

VI. We will follow all collections for payment to the fullest extent by law.



WARRANTY

I. All products carry the manufacturer’s warranty only. If you have any questions regarding the warranty of a specific part please contact Wicked C.A.S. before making a purchase.

II. Claims may take as long as 90 days. Wicked C.A.S. will not issue any credit until the Manufacturer receives, inspects and verifies that the product is defective. ONLY then will credit be issued. Shipping is not covered under warranty. All shipping charges are the responsibility of the customer. Warranty will not cover customer abuse, incorrect application, or negligence.

III. All merchandise is packed carefully before leaving Wicked C.A.S. Damaged shipments must be checked while in the presence of the carrier. All claims for damaged or loss goods must be made with the carrier. Keep all shipping cartons and packaging materials for the carrier inspection. We will gladly help with the claim by providing tracking numbers and any paperwork related to the claim.

IV. All other products that maybe shipped via truck freight. When the receiver signs the delivery receipt, the receiver is signing that all parts arrived in acceptable condition. Please make sure you check the contents of the shipment before signing anything from the freight company that is making the delivery. We are not liable for any damages found after the receiver has signed for the shipment.



RETURNS

I. All returns must be made within 30 days of invoice date. All returns must be in original container, unopened, like new, including all paperwork, and must be in resalable condition. Absolutely no refunds on special order items. All returns are subject to a 25% restocking fee.

II. All shipping costs are the responsibility of the customer. The customer is recommended to insure each product shipped back with the freight or shipping company for the value of the replacement part (i.e. invoice price).

III. All returns must be confirmed by someone at Wicked C.A.S.. All returns must have the original invoice before it is shipped back to us.

IV. All credit will be applied to the customer’s account within 7 business days of receiving and inspecting the item at our location.

V. Credit will be applied in the way the initial payment was made. For example, if paid via credit card, we will refund back to the original card. We cannot credit any card besides the original card used.

VI. Credit will not be applied to any item that has been installed or that is not in the condition as it was when shipped.



BACKORDERS

I. Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will not bill you until that part is shipped to you. If the backordered item happens to be part of a larger order that has already been shipped to you, you will not incur any extra charges. 

II. Once backordered item(s) become available, you will be billed and the item will then ship out.



SPECIAL ORDERS

I. Special orders may require a deposit or full payment in advance. Once placed, special order products are non-returnable and non-cancelable. NO EXCEPTIONS. Special order items may include extra shipping charges.

II. Special orders may take weeks to months for delivery. These times can only be estimated and due to production limitations or shipment capabilities we cannot guarantee delivery. Wicked C.A.S. will not be held responsible for delays or further than estimated time for delivery.



CANCELLATION

I. All order cancellations must be made prior to shipment.  Once an order has been shipped we will not accept any cancellation. If the customer refuses the shipment all return policies will take effect.



PRODUCT LIABILITY

I. By installing or using any purchased products, the customer is releasing Wicked C.A.S. and all employees of Wicked C.A.S. liable of cause.

II. Wholesale cancellations will be credited to the company if cancelled before shipment or billing.

III. Wicked C.A.S. is not responsible for any damage caused by installing or using sold products. Any claim to fault of product must be made with manufacturer. Wicked C.A.S. will provide assistance with paperwork on any part sold.

IV. Wicked C.A.S. holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using products.



SHIPPING

I. All orders made prior to 12:00pm Eastern Standard time will be shipped the same day if item(s) are currently in stock at our local facility.

II. All orders that are to be drop shipped must be allowed 1-2 business days for processing.

III. Shipments will not be released if credit card is not verified. Non verification will result in a hold on the account until customer can be reached and verified.

IV. Orders will only be shipped to verified address on the credit card. If the shipping address is not listed on the credit card we cannot ship to address unless prior arrangements have been made.

V. Shipping to Alaska, Hawaii, and Puerto Rico is extra.  When you place your order, the shipping you see on your invoice is for customers within the 48 states.  You will be notified after you submit your order and provided a correct shipping total based on your zip code.



INTERNATIONAL CUSTOMERS

I. At this time, we are no longer accepting orders from outside the US. This includes Canada and Mexico.



TYPOGRAPHICAL ERROR

I. In the event of incorrect pricing, incorrect information supplied by the distributor, importer, or manufacturer, or typographical errors, Wicked C.A.S. reserves the right to refuse or cancel any order placed for item(s) incorrectly listed. In the event that an item(s) purchased was incorrectly priced, you will be contacted before shipment.



LABOR FEES

I. Customer agrees to release Wicked C.A.S. of all labor liability. We do not reimburse labor charges for removing, replacing, or installing any product due to failure of product. It is the responsibility of the customer for any and all labor costs.

 
 
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